FREQUENTLY ASKED QUESTIONS

We ship within 4 business days assuming the item(s) of your order is in-stock.  Should your order contain a combination of in-stock and out of stock items, your order will ship out once all your items are in-stock.  If you would like your in-stock items to come first, a split-ship fee will apply to have your order sent out in multiple parcels. You will receive an email confirmation once we have shipped your order (please check your junk/spam folder).

During sales and promotions, orders will be subject to a longer processing and shipping time.

You will receive an email confirmation once we have shipped your order (please check your junk/spam folder).

During sales and promotions, orders will be subject to a longer processing and shipping time.

Email us at info@thespottedfrog.ca and depending on the furniture piece, we may be able to schedule you an appointment to visit our local supplier's showroom.

We offer white glove delivery service for an additional fee through a third party company for furniture orders within the Greater Vancouver Area in British Columbia.