Here’s how you can return your item(s):

BY MAIL FOR REGULAR PRICE ITEMS:

All regular priced items can be returned for an exchange or in store credit within 10 days of receiving your purchase with the original receipt.

• All merchandise must be returned unused, with its tags attached and in its original packaging.
• Please note shipping and delivery fees are non-refundable.
• Please carefully pack up the the item(s) and purchase a return label from the shipping carrier of your choice.
• Email: info@thespottedfrog.ca within 10 days of receiving your order for approval.  A refund will be issued once we’ve received the item back and inspected the pieces to ensure the condition has not been compromised.  

ORDER CANCELLATIONS:

• Must be requested by emailing info@thespottedfrog.ca within 24 hours from purchase.
• All furniture orders cannot be cancelled after 48 hours from purchase.

FINAL SALE ITEMS:

Final Sale items that cannot be returned or exchanged and considered a FINAL SALE include: Gift certificates, shipping/handling fees, delivery/assembly fees, discounted items, special/custom orders and all furniture.

DEFECTIVE/DAMAGED ITEMS:

Within 10 days of receiving your item(s), please email us a photo of the defective/damaged item(s) to info@thespottedfrog.ca to start a Claim process for the item(s). Depending on the case, we will issue a refund or a replacement.  Either a replacement or refund will be issued depending on the case.

FURNITURE WARRANTY:

Furniture discounted by more than 20% off is sold without a manufacturer's warranty. For all other furniture, warranty coverage varies by supplier. Please email info@thespottedfrog.ca before purchasing if you would like warranty details for a specific item.